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Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website. Warning: Beware of fraudulent calls or emails impersonating Deconstruct. We never request payments outside of our official website.

Shipping & Returns

Effective Date: September 2025

At Mirror Organics (Hair Dose), we strive to deliver your orders quickly and securely. Please read our Shipping, Cancellation, and Return policies carefully before making a purchase.

1. Shipping

Where do we ship to?

We currently ship to most cities across India. At this time, we do not offer international shipping.

Processing Time

  • Orders are typically processed within 24 working hours.
  • In most cases, we dispatch within 3–5 working days, but during peak seasons (product launches, holidays, or promotions), processing may take up to 7 working days.

Delivery Time

Delivery timelines vary depending on your location and courier partner. External factors such as weather, strikes, or courier delays may affect delivery times.

Order Tracking

Once your order is shipped, you will receive an email/SMS/WhatsApp notification with a tracking link to monitor the delivery status.

Free Shipping

We offer free shipping on orders above a certain amount. The exact amount will be displayed during checkout.

2. Cancellations

Can I cancel my order?

  • Orders can be canceled within 12 hours of placement, provided they have not been dispatched.
  • Once the order has been shipped, cancellation is not possible.

How to cancel?

To cancel your order, contact us with your Order ID via:

  • Email: help@themirrororganics.com
  • Phone/WhatsApp: +91 80889 63974

Refund for Cancellations

  • If your order is canceled within the allowed time, you will receive a full refund.
  • Refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

3. Returns & Refunds

We take great care in ensuring our products meet the highest standards. However, in case of issues, our return and refund process is as follows:

Eligibility for Returns

You may request a return/replacement only if:

  • A wrong product was delivered.
  • A damaged product was received (with physical damage visible on delivery).
  • A missing product was reported.
  • An expired product was delivered.

Conditions for Returns

  • Requests must be raised within 2 days of delivery.
  • An unboxing video is mandatory as proof.
  • Products must be unused and in original packaging (labels, mono cartons, etc.).
  • Returns will not be accepted if raised after the 2-day window or if the unboxing video is not valid.

Return Process

  1. Raise a request via help@themirrororganics.com or WhatsApp +91 80889 63974 with your Order ID, photos, and unboxing video.
  2. Our team will review the request within 48 working hours.
  3. If approved, our courier partner will arrange a pickup of the product.
  4. Once the returned product is verified, we will initiate a refund or replacement.

Refund Timeline

Refunds are processed within 5–7 business days via the original payment method.

Exchanges

Exchanges are provided only for defective, expired, or incorrect products, and only when supported by an unboxing video.

4. Non-Returnable Cases

We will not accept returns/replacements under the following conditions:

  • Products that have been opened, used, or altered.
  • Missing original packaging or labels.
  • Requests raised after the allowed 2-day window.
  • Issues reported without a valid unboxing video.
  • Orders marked as delivered by the courier but reported as not received after 24 hours.

5. Contact Us

For cancellations, returns, or shipping queries, please contact us:

  • Support Email: help@themirrororganics.com
  • Grievance Officer Email: grievance@themirrororganics.com
  • Phone/WhatsApp: +91 80889 63974
  • Address: Hair Dose, 29, 1st Cross, Udaygiri, Mysuru, Karnataka – 570019, India

 

Caution Notice

Mirror Organics is committed to your security and satisfaction. We never ask for your OTP, password, or personal details via phone or unsolicited communication.

If you receive such a request, do not share any information. We also do not require payments for contests, lucky draws, or promotions outside our official platform.

For accurate information, always refer to our official website (www.themirrororganics.com) or verified social media handles.